Last updated: 22 October 2026
RealiTea (“we”, “us”, “our”) respects your privacy. This policy explains what personal data we collect when you visit realitea.in or buy from us, how we use it, and the choices you have.
Who we are
RealiTea is a sole proprietorship based at Shop No. 1A, Shiva Market, Harsh Vihar, Pitampura, New Delhi – 110034, India. We are responsible for the personal data described in this policy.
What we collect
- Order details: your name, delivery address, phone number, email address and order history
- Contact details you share when you fill in our contact form, email us or message us on WhatsApp
- Your email address, if you subscribe to our newsletter
- Basic technical data, such as your browser type, device and pages visited, collected through cookies
We do not collect or store your card, UPI or bank details. Payments are processed securely by our payment partner, which handles this information under its own security and privacy standards.
How we use your data
- To process, ship and deliver your orders
- To send order confirmations, tracking details and service messages
- To respond to your questions, complaints and requests
- To send you our newsletter and offers, only if you have subscribed
- To keep our website secure and improve how it works
- To meet our legal, tax and accounting obligations
Who we share it with
We share only what is needed with trusted partners who help us run our business:
- Courier and logistics partners, to deliver your order
- Payment partners, to process your payment
- Our website hosting and email service providers
We do not sell or rent your personal data to anyone. We may disclose information if required by law or by a government authority.
Cookies
Our website uses cookies that are needed for it to work, such as remembering the items in your cart. You can control or delete cookies through your browser settings; some parts of the site may not work properly without them.
How long we keep your data
We keep your personal data only as long as needed for the purposes above, or as required by law, for example for tax and accounting records. After that, we delete it or make it anonymous.
Your rights
You can, at any time:
- Ask for a summary of the personal data we hold about you
- Ask us to correct or update your data
- Ask us to delete your data, where we are not required to keep it by law
- Withdraw your consent, for example by unsubscribing from our newsletter using the link in any email
- Raise a grievance about how we handle your data
To make a request, email care@realitea.in. We will respond within a reasonable time and as required by law.
How we protect your data
We use reasonable security measures, including secure (HTTPS) connections, to protect your personal data. No method of transmission or storage is completely secure, but we work to keep your information safe.
Children
Our website is meant for adults. We do not knowingly collect personal data from children under 18.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last updated.
Contact and grievances
RealiTea
Shop No. 1A, Shiva Market, Harsh Vihar, Pitampura, New Delhi – 110034, India
Email: care@realitea.in
Phone: +91 92170 30066 (10:00 am to 6:00 pm)