Last updated: 22 October 2026
At RealiTea, we want every cup to be a good one. If something isn’t right with your order, write to us at care@realitea.in and we will make it right.
Because tea is a food product, we do not accept returns of opened packs, for reasons of hygiene and food safety. Instead, we offer a replacement or refund in the situations below.
Cancelling an order
You can cancel your order at any time before it is dispatched by emailing care@realitea.in with your order number. You will receive a full refund. Once an order has been dispatched, it can no longer be cancelled, but the replacement and refund options below still apply.
When we will replace or refund
Please contact us within 72 hours of delivery if:
- Your order arrives damaged or the pack seal is broken
- You receive a product different from the one you ordered
- An item is missing from your order
To help us act quickly, please include your order number and clear photos of the product, its packaging and the outer shipping box.
If your tea doesn’t taste right
We carefully source and pack every tea for freshness. If you feel your tea tastes stale or not as it should, let us know within 7 days of delivery and tell us what you noticed. We will review your concern and, where appropriate, send a replacement.
Refunds
All refund requests are reviewed by our team before approval, and we may ask for photos or other details to support the request. We will let you know once your refund is approved.
- Approved refunds are processed within 5–7 working days
- Refunds are made only to the original payment method
- The time for the amount to reflect in your account depends on your bank or payment provider
Requests we cannot accept
- Returns of opened or used packs
- Products damaged after delivery due to improper handling or storage
- Requests received after the time limits above, or without the details needed to review them
Contact and grievances
RealiTea
Shop No. 1A, Shiva Market, Harsh Vihar, Pitampura, New Delhi – 110034, India
Email: care@realitea.in
Phone: +91 92170 30066 (10:00 am to 6:00 pm)